800 Number to Increase Sales
One of our clients, whom we will identify as
“Mrs. Smith”, is an Avon representative.
She added a toll free number from Available
Communications to her stationery and literature,
considerably increasing her business. She stated
she had been thinking of doing this for a long
time. When asked what prompted her to wait so
long to add a toll free number, she stated that
she had no idea how inexpensive it was! “You
have to understand, I grew up with party lines”
she laughed.
800 Number as a Personal Cost Saver
John Y. is a freshman at University, 200 miles
from home. During his first 2 months away his
cell phone bill nearly equaled the cost of his
dorm room. John’s mother set up a toll
free number through Available Communications
for John to use, anytime and anywhere. As an
added benefit to this toll free line, John’s
mother also gave this toll free number to her
aging parents in Texas. Now both of the long
distance families that are dearest to her are
an inexpensive phone call away!
Loan and Credit Application Processing-After
Hours
Mike C. is the manager of a loan office that
has a large budget for local advertising. He
discovered quickly that a lot of his voice mail
messages from the night before were lost opportunities.
Since his advertisement ran at all times &
elicited responses 24/7, his office would have
to be available at all times. Available Communications
now processes his loan credit applications using
trained live operators 24/7, 365 days a year.
Mike shared with us that the competition for
loan business is fierce and that the key to
success is in developing a niche. Mike C. used
the Available Communications Loan & Credit
Application Processing to position his office
as the only Loan Office open 24/7 and 365, creating
that profitable niche.
Available Communications was able to accomplish
this with software that is state-of-the- art.
Mike has his applications waiting for him at
the opening of business each day. His loan agents
close the loop by promptly delivering quotes
to the leads generated by the advertising, and
applications serviced by Available Communications.
Mike likes the fact that the Available Communications
software, through carefully designed questions,
is able to qualify the different callers while
they are on the phone.
Loan and Credit Application Processing-Overflow
During Business Hours
John H. is the largest lender in the area.
John manages a formidable call center but still
has wait times and abandoned calls, particularly
after running advertisements. His firm needed
overflow Loan & Credit Application Processing
during the day. Available Communications simply
accessed his in-house web site and enters the
Credit Application right into his system. The
Available Communications process allows John
to distinguish the Call Center applications
from his internal ones. John is quick to point
out that the Available Communications Loan &
Credit Processing team has fewer errors than
his own center most of the time.
Help Desk-Providing Field Support
Supporting a product or feature in today’s
world takes a 24/7 commitment. Toll free numbers,
emails, web chat, with a live answer help desk
agent, ready to assist your customer is what
Available Communications can do for you. Whether
it is on your web site or created in our software,
we can provide the Tier level of support you
need. Available Communications has experience
with Tier One Support Site for one of the largest
telecommunications manufacturers in the world.
The Tier One support handled over 20 different
numbers for multiple needs for assistance. Available
Communications used its internal software to
create a look up for technical and jargon descriptions
of complex communication equipment. Our Tier
One Support People were able to warm transfer
stockholders to this company’s CEO on
one call and the next produce the standard settings
on a fiber optic mux to a contractor calling
in from the field.
Help Desk support does not have to be so complex.
We are also the help desk, Tier One support
for a large transportation company. When its
employees need to schedule their medical physicals
or have problems getting to their scheduled
drug test, they call us to handle this process
for them. The HR manager likes the idea of the
24/7, the fact that Available Communications
follows the HIPPA Compliance rules and handles
the work of a number of staff employees at a
fraction of the cost.
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