| 24 / 7 |
Available Communications never closes.
Pass this advantage on to your clients. |
| 800 numbers |
Toll free and vanity toll free numbers
so callers may reach you free of charge. |
| Agents |
Available Communication employees who
have hundreds of years experience in call
center solutions. |
| Answering service |
Available Communications offers basic
message taking. |
| Appointment taking |
Available Communications offers appointment
taking. |
| Appointments |
Let Available communications set appointments
together with you on our software. |
| Bi-lingual |
Available Communications can provide translations
of many languages. |
| Call Center |
Generic name for Available Communications.
Location 24/7 taking inbound business calls. |
| Chat |
The ability to talk from Available Communications
agent to your client through the internet
real time. |
| Communications |
The product and service of Available Communications.
Includes many methods and portals. |
| communications consulting |
Available Communications provides consulting
to you to determine your needs and develops
a plan to address them. |
| Conference Services |
Service provided by Available Communications
that permits a number of people to dial
in a number and have a structured meeting
without leaving their desk. Calls can be
recorded and password protected. |
| consulting |
Available Communications sharing our expertise
with you to make your project a success. |
| CSR |
Available Communications Customer Service
Representative. |
| Custom Marketing on Hold |
Available Communications Plays your recorded
marketing or commercial on the inbound call. |
| Custom programs |
Available Communications is flexible and
can develop a program that fits exactly
your needs. |
| Data Base Software |
Available Communications utilizes data
base software that can develop scripts,
capture marketing data and even process
credit card payments over the phone. |
| Digital Switch |
Available Communications has sophisticated
call center equipment called a switch, right
on its premise. |
| Digital Voice Mail |
Available Communications provides voice
mail answering service in digital quality. |
| dispatching |
Available Communications provides service
that allows customer to be contacted or
information dispatched when the criteria
is met. |
| Email Chat |
Available Communication's live operators
can be contacted through real time Email
Chat. |
| emergency response |
Available Communications has the ability
to react to certain criteria to initiate
an response. Let us monitor your business
while you sleep. |
| Greeting |
Greeting is not only a friendly voice
from one of our professional CSR's but can
be recorded by your talent and played prior
to the call being answered. |
| Help desk |
Available Communications can provide help
desk assistance to your customers 24/7. |
| Hi Tech |
Hi Tech means that Available Communications
is on the cutting edge of proven technology. |
| Inbound telemarketing |
Want to improve results? Place your toll
free number or one we provide on your next
mail drop. Add the fact that you (we) are
24/7. We will then answer and sell your
services. |
| Internet order taking |
Available Communications recommends most
strongly that an Internet presence without
a toll free number and a live 24/7 answer
is like having a 2 legged dog. |
| IVR |
Whether you subscribe to Interactive Voice
Response or simply a recorded decision tree,
Available Communications can provide you
with these smart greetings and intelligent
routing. |
| Live operators |
The core of our business is our live operators,
many that have been with us from the beginning. |
| Load balance |
The tracking of your business when you
can not track it. Ask Available Communications
how we can track labor and product while
you focus on something else. |
| long distance |
Local or long distance is no problem.
Whether you need one or several toll free
numbers, we are up to the challenge. |
| Marketing Analysis |
Available Communications does not just
answer the phone. By collecting information
and the use of sophisticated software to
score answers and skip questions, let us
provide you cutting edge data to help in
your marketing decisions. |
| Multi Portal |
Available Communications can be reached
by your clients either by phone, email,
internet, fax, mail and any other communication
channel you can think of. |
| Multi-lingual |
Available Communications can handle any
language you require. |
| Operators |
Our people are known as Operators or CSR's
or Telephone Secretary, Tier 1 support.
It all means quality. |
| order taking |
Have something to sell? Available Communications
will take that order for you 24/7. |
| Outsourcing |
If you do not want to be in the call center
business - great we do, Call Available Communications.
The trained people and technology are in
place waiting to serve you. |
| Pager Service |
Available Communications offers pagers
and paging service. |
| Reporting |
Analysis can be the backbone of any marketing
campaign. Available Communications not only
answers the calls we provide detailed reporting. |
| Reservations |
Available Communications can provide reservation
software and take your reservations remotely
(by phone) while you take them in person,
all at the same time! |
| Sales |
Sales increase by expanding your hours.
Available Communications can handle that
traffic for you. |
| Scheduling |
Available Communications can provide scheduling
software and take your reservations remotely
(by phone) while you take them in person,
all at the same time! |
| State of the Art |
Cutting edge and proven technology. |
| Survey |
Survey calls during sales or stand alone
surveys are taken by Available Communications. |
| T-1 |
Telephony term that means 23 simultaneous
calls handled at great speed. We utilize
multiple T-1s to offer an unlimited amount
of channels for your volume of incoming
calls. |
| Telephony |
Back Bone of Available Communications
business, next to our people. Tier one provider
provides excellent clarity and reliability. |
| two way text pagers |
Want to text message someone? Available
Communications can provide text pagers anywhere
in the US. |
| Unlimited Seating |
Whether shared or dedicated, Available
Communications can give you the coverage
you require. |
| Virtual Office |
Available Communications can be your bricks
and mortar, we are your office 24/7. |
| Warm transfer |
Available Communications will pass the
caller to you with an introduction. |
| White board |
Talk to your customers and let them talk
back to you through your custom place on
our web site. |
